Terms of service
Here's the amended version:
OVERVIEW
Welcome to Pawfecto. The terms "we", "us" and "our" refer to Pawfecto. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Pawfecto is powered by Shopify, which enables us to deliver these Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services — as well as ours.
Please read these Terms carefully, as they include important information about your legal rights. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, and that you have consented to any minor dependents using the Services on devices you own or manage.
To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. We ask that all information provided is accurate and up to date, and we commit to handling it responsibly in accordance with our Privacy Policy.
You are responsible for maintaining the security of your account credentials and all account activity. Accounts may not be transferred or assigned to another person.
SECTION 2 - OUR PRODUCTS
We take care to represent our products as accurately as possible. However, colours and product appearance may vary depending on the device and settings you use to view them — this is a limitation of digital displays rather than a reflection of product quality.
Product descriptions are subject to change, and we reserve the right to discontinue any product or limit quantities available in certain regions. We will always do our best to keep our store information current and helpful.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline orders at our discretion, and your order is only confirmed once we have processed your payment and sent you an acceptance confirmation. We recommend reviewing your order carefully before submitting, as we may not always be able to accommodate cancellation requests once an order is accepted.
If we are unable to accept or need to make changes to your order, we will do our best to contact you promptly using the details provided at checkout.
Returns and exchanges are handled in accordance with our Refund Policy [LINK].
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will always be the one confirmed at the time your order is placed, as set out in your order confirmation email. Unless stated otherwise, prices do not include taxes, shipping, handling, or import charges.
We ask that you provide accurate and complete billing and payment information. If any details change, please update your account so we can continue processing your orders without interruption.
SECTION 5 - SHIPPING AND DELIVERY
We do our best to dispatch orders promptly, but delivery times are estimates and cannot be guaranteed. Once your order has been handed to the carrier, risk of loss passes to you. Delays caused by shipping carriers, customs, or circumstances outside our control are unfortunately beyond our ability to manage, though we will assist where we reasonably can.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services — including trademarks, brands, text, images, graphics, video, and audio — are owned by Pawfecto or its licensors and are protected by applicable intellectual property laws.
You are welcome to use the Services for personal, non-commercial purposes. Reproducing, distributing, or modifying any content without our prior written consent is not permitted. All rights not expressly granted remain reserved by Pawfecto.
SECTION 7 - OPTIONAL TOOLS
From time to time, we may offer access to third-party tools as part of the Services. These are provided as a convenience and are offered "as is" — we do not control or endorse them, and we encourage you to review the relevant third-party terms before using them. Any use of these tools is at your own discretion.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. These are provided for your convenience, but we are not responsible for their content, accuracy, or practices. We recommend reviewing any third-party policies before engaging with them. Any concerns about third-party products or services should be directed to that third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Pawfecto is powered by Shopify, which enables us to provide the Services to you. All sales and purchases made in our store are made directly with Pawfecto. Shopify is not responsible for any aspect of transactions between you and Pawfecto, and by using the Services you agree to release Shopify and its affiliates from any related claims or liabilities.
SECTION 10 - PRIVACY POLICY
We take your privacy seriously. All personal information collected through the Services is handled in accordance with our Privacy Policy [LINK]. Because the Services are hosted by Shopify, some information may also be subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you have read and understood these policies.
SECTION 11 - FEEDBACK
We genuinely value your feedback — it helps us improve. If you share ideas, suggestions, or reviews with us, you grant us a royalty-free licence to use that content to operate and improve our Services. We will not be obligated to keep your feedback confidential or compensate you for it, but we will always treat it with respect.
We ask that any feedback you submit is honest, your own, and does not infringe on the rights of others.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We do our best to keep information on our store accurate, but errors can occasionally occur. We reserve the right to correct any inaccuracies — including pricing, descriptions, or availability — at any time. If a correction affects your order, we will do our best to notify you promptly.
SECTION 13 - PROHIBITED USES
We want the Pawfecto experience to be safe and enjoyable for everyone. You may only use our Services for lawful purposes and in a manner that does not harm others or interfere with the Services. This includes refraining from uploading malicious code, scraping data, impersonating others, or engaging in spam or misleading activity.
We reserve the right to suspend or terminate access to the Services if these standards are not met.
SECTION 14 - AGENTS
If you use automated software or services (an "Agent") to interact with our Services, the Agent must clearly identify itself in all requests and must not disguise or misrepresent automated interactions as human. We may limit or restrict Agent access at our discretion, and any Agent access that circumvents our security or user-experience measures is not permitted.
SECTION 15 - TERMINATION
We may terminate your access to the Services at any time at our discretion. Should this happen, any amounts owed up to the date of termination remain payable. Provisions relating to intellectual property, liability, indemnification, and other sections that by their nature should survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
While we strive to provide a reliable and high-quality experience, the Services and all products offered through them are provided "as is" and "as available." We cannot guarantee that the Services will always be uninterrupted, error-free, or that products will meet every individual expectation. Some jurisdictions may limit the application of warranty disclaimers, so these may not apply to you in full.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pawfecto and its partners, directors, employees, and service providers will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any products purchased through them. This includes but is not limited to lost profits, lost data, or replacement costs.
SECTION 18 - INDEMNIFICATION
You agree to hold harmless and indemnify Pawfecto, Shopify, and our affiliates from any claims, losses, or liabilities — including reasonable legal fees — arising from your breach of these Terms, your violation of any law, or your use of the Services in a way that causes harm to a third party. We will notify you of any such claim and work with you reasonably in addressing it.
SECTION 19 - SEVERABILITY
If any part of these Terms is found to be unenforceable, that provision will be limited to the extent necessary and the remainder of the Terms will continue to apply in full.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so in future. These Terms, together with any referenced policies, represent the entire agreement between you and Pawfecto regarding your use of the Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign our rights without notice to you.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Pawfecto is headquartered. Both parties consent to the jurisdiction of the applicable courts.
SECTION 23 - HEADINGS
Section headings are included for ease of reference only and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. We will notify you of any material changes in accordance with applicable law, and continued use of the Services following such notice constitutes acceptance of the updated Terms. The most current version will always be available on this page.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms are welcome - please reach out to us at operations@pawfecto.co.za.
Pawfecto Pty Ltd
operations@pawfecto.co.za